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Responsible Gambling
Bet sensibly with totesport!
At totesport, we believe that betting enhances your enjoyment of sporting events. It is important, however, that you stay in control and we ask that you always bet responsibly and never more than you can afford to lose. Should you find yourself having difficulties, then our Customer Care Team are always on hand to assist you.
- Email:customercare@totesport.com
- Phone: 0800 666 100
Stay in control
There are a number of features at totesport.com that are designed to help you keep in control of your betting:
Bet history –
You can view your Account History in the My Account section of the site, where you can get a full overview of all bets you have placed and the amount staked on each bet.
Maximum deposit levels –
To control the amount you bet with, you can set a maximum deposit level and frequency in the Player protection section of My Account. Here you will be able to set daily or weekly deposit limits. Please note that a decrease in your maximum deposit level or frequency will take affect immediately, but an increase in your maximum deposit level or frequency will take 24 hours to take effect.
Self exclusion –
If you think your gambling is becoming excessive or out of control, we offer a self-exclusion facility. By entering into a self-exclusion agreement with us, you will be prevented from using your account during the period of your self exclusion. Self exclusion is for a fixed period chosen by you (minimum 6 months). During the period of your exclusion, we will do all that we can to prevent new accounts from being opened by you - and you mustn’t attempt to bet with us.
Call 0800 666 160 or email Customer Services to self exclude today, letting us know the length of time you wish to self exclude (minimum 6 months, maximum 5 years).
At the end of your self exclusion period, you may make a request to resume gambling by calling Customer Services (emails not accepted). If this request is approved, a mandatory 24-hour waiting period will be imposed.
Unless you request self-exclusion, any account that is simply 'closed' can be re-opened at any time.
If you feel that you need more help or advice, the information below may be useful for you:–
Are you gambling beyond your means?
If you can answer postively to more than three of the questions below, we reccomend that you call either our customer care team, or one of the organisations detailed further down this page.
- Has gambling ever affected your work, home life, reputation or made you unhappy?
- Have you ever felt remorse after gambling? Has it ever caused you difficulty in sleeping?
- After losing did you have a strong desire to return and win back your losses? Or after a win, try and win more?
- Have you ever gambled down to your last pound?
- Have you ever borrowed money or sold something to finance your gambling?
- Have you ever been reluctant to spend money set aside for gambling on normal expenditure?
- Has gambling ever made you careless towards your welfare or that of your family and friends?
- Have you ever gambled longer than planned?
- Has gambling ever been an escape from worry or difficulties?
- Have you ever committed or considered committing an illegal act to finance gambling?
- Do arguments, disappointments or frustrations or even good fortune create the urge to gamble?
- Have you ever considered harming yourself as a result of your gambling?
Gamble Aware
Gamble Aware is managed by the Responsibility in Gambling Trust, an independent charity which funds treatment, research and education about responsible gambling. The website has been developed by a Task Force made up of representatives from the Gambling Commission, DCMS, academia and industry.
Website:
www.gambleaware.co.ukEmail:
GamCare
GamCare offers a variety of care services and communication channels for those who are affected by problem gambling. Individuals can receive information, advice, support or counselling through a National Telephone Helpline, Face To Face counselling – available to those men, women and young people who can travel to our London centre, Group counselling service – GamCare has also trained counselling centres across the UK in order to take on problem gambling clients, or via our email service.
Helpline
- 0845 6000 133 from the UK
- +44 845 6000 133 International (24 hours 7 days a week)
Website:
www.gamcare.org.ukEmail:
IBAS
totesport is registered with the Independent Betting Arbitration Service (IBAS) and customers are able to use this service in the event that a betting dispute cannot be satisfactorily resolved. Further information on the IBAS service can be obtained through the IBAS website or by calling 020 7347 5883.
Telephone:
- 020 7347 5883 from the UK
Website:
www.ibas-uk.comEmail:
RIGT
The aim of the Responsibility in Gambling Trust is to make it less likely that people will become problem gamblers and more likely that those who do will be able to seek and to secure effective help.
The Trust achieves this aim through raising awareness about problem gambling, commissioning treatment, prevention and education, and research into problem gambling. Visit the RIGT website.
RIGT welcomes views and ideas from anyone with an interest in problem gambling, especially those affected by problem gambling or those within the industry.
Telephone:
- 020 7022 1865 from the UK
Website:
www.rigt.org.ukEmail:
18+
It is illegal for anyone under 18 years of age to open an account or to gamble with totesport.
totesport takes its responsibilities in this regard very seriously, and we carry out electronic age verification checks on customers who use payment methods that are available to persons under the age of 18. We also reserve the right to carry out age verification checks via a third party and to ask for proof of age of any customer. In such instances your account may be suspended until this is provided. Anyone under the age of 18 found to be using this site will have any winnings forfeited and outstanding bets voided, in addition they are liable to be reported to the police.
We also recommend that, if persons under the age of 18 have access to your computer, you put in place filtering software. (See below for links.)
Protect your Computer
The below links are to organisations that provide software and information to protect under-age gamblers from accessing gambling on the Internet:
Password Protection
Account holders are responsible for all bets placed on their account where the correct password has been provided. Therefore, it is in the account holder's interest that under no circumstances should any of their account details be divulged to a third party. If an account holder has reason to believe that a third party may be in possession of their password or account details, the account holder is responsible for changing their own password. To do this, Log in, select My Account and Password.
