Casino Terms & Conditions
There are separate terms and conditions for the sportsbook, the instant casino and instant games . Account holders may transfer funds between these services. The terms and conditions below relate to the totesport casino.
PLEASE READ CAREFULLY THE FOLLOWING LEGALLY BINDING AGREEMENT BETWEEN US AND YOU. THESE TERMS GOVERN ALL WAGERS AND OTHER ACTIVITIES CARRIED OUT ON THE WEBSITE, WHICH IS OPERATED BY TOTESPORT Alderney Limited AND TOTE CREDIT LIMITED, WHICH OPERATES THE ACCOUNT SERVICE.
PLEASE READ THE AGREEMENT CAREFULLY AND MAKE SURE YOU FULLY UNDERSTAND ITS CONTENTS. IF YOU HAVE ANY DOUBTS ABOUT YOUR RIGHTS AND OBLIGATIONS RESULTING FROM THE ACCEPTANCE OF THIS AGREEMENT, PLEASE CONSULT A LEGAL ATTORNEY IN YOUR JURISDICTION.
The following words and terms, when used with this agreement, shall have the following meanings, unless the context clearly indicates otherwise.
Totesport Alderney Limited’s internet gaming system on the Website and related services and gaming activities as offered and listed at www.totesportcasino.com including but not limited to Online Casino and/or any other games, where applicable;
a personal account opened by an individual and maintained with us to enable that person to play games on the Online Casino;
the software licensed to us including any program or data file or any other content derived therefrom, that required to be downloaded, accessed or otherwise utilized by you from the Website enabling you to participate in the Online Casino;
Username and Password
the username and password which you choose on registration with the Online Casino;
the user of the Online Casino Software downloaded from the Website.
Totesport Alderney Limited (trading as www.totesportcasino.com);
http://www.totesportcasino.com and any related sites accessible via links or any other access way;
Our Game Rules posted on the Website from time to time which relate to the games available in the Online Casino at any time.
This agreement covers the arrangements between you and us in relation to your use of the Online Casino either for playing play-for-real or play-for-fun games.
You can only use the Online Casino and/or the Website if you are the legal age as determined by the law of the country where you live.
Some legal jurisdictions have not addressed the legality of online gambling and others have specifically made online gambling illegal. We do not intend that anyone should use the Online Casino and/or the Website where such use is illegal. The availability of the Online Casino and/or the Website does not construe an offer or invitation by us to use the Online Casino in any country in which such use is illegal. Use of the Online Casino is void wherever prohibited by any applicable law. You accept sole responsibility for determining whether your use of the Online Casino is legal in the country where you live.
We hereby grant to you a personal non-exclusive, non-transferable right to use the Software, for playing in the Online Casino, in accordance with the following provisions.
You are not permitted to:
install or load the Software onto a server of other networked device or take other steps to make the Software available via any form of “bulletin board”, online service or remote dial-in, or network to any other person;
sub-license, assign, rent, lease, loan, transfer or copy (except as expressly provided elsewhere in this agreement), your licence to use the Software or make or distribute copies of the Software;
translate, reverse engineer, decompile, disassemble, modify, create derivative works based on, or otherwise modify the Software;
copy or translate any user documentation provided 'online' or in electronic format;
reverse engineer, decompile, disassemble, modify, adapt, translate, make any attempt to discover the source code of the Software or to create derivative works based on the whole or on any part of the Software; or
enter, access or attempt to enter or access or otherwise bypass the Our security system or interfere in any way (including but not limited to, robots and similar devices) with the Online Casino or the Website or attempt to make any changes to the Software and/or any features or components thereof.
You do not own the Software. The Software is owned and is the exclusive property of the licensor, a third party software provider company, (the "Software Provider"). The Software and accompanying documentation which have been licensed to us are proprietary products of the Software Provider and protected throughout the world by copyright law. Your use of the Software does not give you ownership of any intellectual property rights in the Software. This agreement applies only to the grant of the licence to use the Software.
THE SOFTWARE IS PROVIDED “AS IS” WITHOUT ANY WARRANTIES, CONDITIONS, UNDERTAKINGS OR REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE. WE HEREBY EXCLUDES ALL IMPLIED TERMS, CONDITIONS AND WARRANTIES (INCLUDING ANY OF MERCHANTABILITY, SATISFACTORY QUALITY AND FITNESS FOR ANY PARTICULAR PURPOSE). WE DO NOT WARRANT THAT THE SOFTWARE WILL MEET YOUR REQUIREMENTS.
WE DO NOT WARRANT THAT THE SOFTWARE WILL BE NON-INFRINGING OR THAT THE OPERATION OF THE SOFTWARE WILL BE ERROR FREE OR UNINTERRUPTED OR THAT ANY DEFECTS IN THE SOFTWARE WILL BE CORRECTED, OR THAT THE SOFTWARE OR THE SERVERS ARE VIRUS-FREE. IN THE EVENT OF COMMUNICATIONS OR SYSTEM ERRORS OCCURING IN CONNECTION WITH THE SETTELMENT OF ACCOUNTS OR OTHER FEATURES OR COMPONENTS OF THE SOFTWARE NIETHER US NOR OUR SOFTWARE PROVIDER WILL BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY COSTS, EXPENSES, LOSSES OR CLAIMS ARISING RESULTING FROM SUCH ERRORS. WE FURTHER RESERVE THE RIGHT IN THE EVENT OF SUCH ERRORS TO REMOVE ALL RELEVANT GAMES FROM THE SOFTWARE AND THE WEBSITE AND TAKE ANY OTHEHR ACTION TO CORRECT SUCH ERRORS.
You hereby acknowledge that it is not in our control how the Software is used by you. You load and use the Software at your own risk and in no event shall we be liable to you for any direct, consequential, incidental or special damage or loss of any kind (except personal injury or death resulting from our negligence).
The Software may include confidential information which is secret and valuable to the Software Provider and/or us. You are not entitled to use or disclose that confidential information other than strictly in accordance with the terms of this agreement.
Totesport Alderney Limited is a corporation incorporated under the laws of Alderney in the Channel Islands and is fully licensed and regulated by the laws of that country for the purpose of operating a virtual casino on the internet, under the name www.totesportcasino.com.
We only allow access to playing games on the Online Casino through secured networks using encryption of the user name and password. You cannot play games on the Online Casino without passing our customer security login.
You may not use the Online Casino for any commercial use or on behalf of another person. Any use of the Online Casino by you is for own private purposes only.
You must keep your Username and Password confidential and should not disclose them to anybody. You may not use anyone else's password . You shall be responsible for all transactions conducted in relation to your Player Account using your Password. E very person who identifies him/herself by entering your correct Username and Password is assumed by us to be you and all transactions where the Username and Password have been entered correctly will be regarded as valid.
You will not allow any third party to use your Player Account to use the Online Casino and you will not use any other person's Player Account or means of payment to access the Online Casino or the Website or the Software.
It is your responsibility to ensure that you understand the rules and procedures of the games in the Online Casino and your use of online gaming in general before you play any such games.
We are using the best methods available today for the encryption of the Username and Password information, and any other sensitive information transferred to and from the client application and our servers, thus securing the Player and us against manipulation attempts by a third party. You will not break in, access or attempt to break in or access or otherwise by-pass our security. If we have a suspicion that you have attempted to or may be attempting to break in, access or otherwise by-pass our security or the Software, we will be entitled to terminate with immediate effect your access to the Online Casino and/or have your account blocked, and we reserve the right to inform the applicable authorities.
We make no representation or warranty with respect to the legality or otherwise of the accessing and use of the Online Casino in your country of residence and it is solely your responsibility to determine whether such accessing and use of the Online Casino by you is legal. We further warrant in that respect that it does not intend to enable you to contravene any applicable law. You shall also ensure that your credit/debit card issuer allows your card to be used for gambling purposes. We cannot accept responsibility for any action taken by a card issuer against you.
You shall not transfer in any way whatsoever your rights under this agreement without our prior written consent.
You are fully responsible for all taxes, fees and other costs incidental to and arising from winnings resulting from use of the Online Casino .
It is your responsibility to inform us of any changes to your registration details.
Accounts may be opened in Pounds Sterling (GBP) or Euros (EUR). You canít change the chosen currency once the account is opened. For transactions involving currency exchange, the exchange rate will be the 'Closing mid-point for Pound Spot Forward against the Pound' as published by the Financial Times from time to time. Bingo betting is always in GBP. To see the particular exchange rate at any time go to My Account. Although weíll try, we canít guarantee your request regarding the payment method.
You agree that we or a payment processing company on our behalf (i.e. a major high street clearing bank or their card transaction services arm) will handle all financial account transactions ( "Payment Processor"). You hereby agree that the Payment Processor reserves the right to withhold any payments should the Payment Processor have reason to believe or any suspicion that you may be engaging in or have engaged in fraudulent, collusion, unlawful, or improper activity.
You agree to fully pay any and all payments due to us or any third party in connection with your use of the Online Casino . You further agree not to make any charge-backs and/or renounce or cancel or otherwise reverse any of your due payments and in any such event you will refund and compensate us for such unpaid payments including any expenses incurred by us in the process of collecting your payment.
The maximum payment to any one Player, in respect of any one day's play is £100,000 with the exception of progressive jackpot payments where there is no maximum payment. Where accounts are held in Euros the same numerical values will apply (for example, maximum payment to any one Player in respect of any one dayís play is Ä100,000). Totesport reserve the right to change this policy at anytime in light of exchange rate fluctuation.
You agree that any funds that remain stranded in your account (i.e. unused) for any reason for more than two years will be transferred to your sportsbook account.
Monies deposited with us are not subject to special arrangements (eg held in separate bank accounts) or subject to particular protection in the event of our insolvency.
You accept that you are solely responsible for the supply and maintenance of all of the computer equipment and telecommunications networks and internet access services that you need to use in order to access the Online Casino. We will not be liable in any way whatsoever for any loss caused to you by the internet or any telecommunication service provider which you have engaged in order to access to the Online Casino or to the Website.
You acknowledge that our random number generator will determine the outcome of the games played on the Online Casino and you accept the outcomes of all such games. You further agree that in the unlikely event of a disagreement between the result that appears on the Software and the game server, the result that appears on the game server will prevail and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the Online Casino gaming activity.
You acknowledge that if your Player Account is opened you will fully indemnify us and hold us harmless from and against all and any losses, costs, expenses, claims, demands, liabilities and damages however caused that may arise as a result of your (a) entry, use, or reuse of the Website or the Online Casino ; (b) breach of any of the terms and provisions of this agreement. You further agree to fully indemnify, defend and hold us and our officers, directors, employees, agents, contractors and suppliers harmless, from and against all claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of any breach of this Agreement by you, and any other liabilities arising out of your use of the Online Casino or the Software.
We reserve the right to change this agreement from time to time as set out in clause 9 below. It is your responsibility to check from time to time and see whether there is a notification of change in accordance with clause 9 below.
You may set deposit limits on your account or self exclude using the ‘player protection’ tab in ’My Account’.
If you are disconnected from any game whilst playing for any reason, please reconnect and you will automatically be reconnected at the state of play such that you can continue playing. It may be that progressive jackpots are won during such interruptions and you hereby agree that we shall have no liability to you for any loss of opportunity to win any progressive jackpots as a result of such interruption.
If you have any difficulty reconnecting or feel that you are not returned at the same state of play, then you should contact customer services who will assist you.
You warrant and represent that:
you are not a resident of USA or its dependant territories, the Netherlands Antilles , Israel , Cyprus and Estonia, or any other jurisdiction where online gambling is prohibited ;
you are acting on your own behalf;
you are not restricted by limited legal capacity;
you are not classified as a compulsive gambler;
all details which you give or have given in the process of registering with the Online Casino are accurate and that you will continue to update such details should there be any changes
you are fully aware of the fact that there is a risk of losing money through the use of the Software to play games on the Online Casino ;
you are not depositing funds originating from criminal and/or un-authorised activities;
you are not otherwise conducting criminal activities and/or intending to utilise the Player Account in connection with such activities. You are not using or intending to use or intending to allow any other person to use the Online Casino and the Player Account for any prohibited or unlawful activity, including but not limited to, fraud or money laundering, under any applicable law in particular your jurisdiction and the laws that apply to us;
you are not colluding or attempting to collude or intending to participate, directly or indirectly, in any collusion scheme with any other player in the course of any game you play or will play on the Online Casino .
you are not under the age of either (i) 18; or (ii) the age at which gambling activities are legal under the law of the jurisdiction that applies to you, whichever is greater ;
the debit/credit card details supplied by you in the registration process are those of the registered account holder and the card has not been reported as lost or stolen;
you are not one of our officer, director, employee, consultant or agent or of one of our affiliated or subsidiary companies, or suppliers or vendors, and you are not any of their relatives as well (for the purpose of this clause, the term “relative”means spouse, partner, parent, child or sibling). In any event that you have breached this prohibition, among others actions that will be taken against you, you will not be entitled to any of your winnings.
you have not previously held a Player Account which was suspended or terminated either by us or by any other online gaming operator, charged back any monies via a Player Account or maintains a current Player Account; and
in opening the Player Account you will not provide any information or make any statement to us which is untrue, false, incorrect or misleading.
The changes will take effect from the date specified when they occur. It is important, therefore, that you log in to the Website from time to time and check to see whether there is a notification of change. You are solely responsible for reading the changes.
If you continue to use the Website or the Online Casino after we have updated the changes (regardless to the way we have notified of such changes), you agree to be bound by those changes whether or not you have had actual notice of, or have read, the relevant changes. If you do not agree to be bound by relevant changes, you should not continue to use the Website or the Online Casino any further.
We reserve, at our sole discretion and without explanation, the right to:
refuse to register any applicant for registration on the Website or the Online Casino;
refuse to accept any wager on the Online Casino;
change, suspend, remove, modify or add any game or tournament on the Online Casino;
close any Player Account or suspend or terminate access to the Online Casino and/or the Website;
reclaim any incorrectly transferred monies relating to incorrect settlement of any wager.
We reserve the right to make inquires on you, including credit checks, with third party credit and financial institutions, in accordance with the information you have provided us with.
In the event of any dispute regarding a wager or winnings, our decision will be final and binding.
We reserve the right to reasonably withhold any pay out or winning amount until the identity of the winning person is verified to our satisfaction in order to ensure that payment of the winning amount is being made to the correct person. For this purpose, we further reserve the right, at our sole discretion, to demand that you will provide us with a notarized ID or any equivalent certified ID according to the applicable law of your jurisdiction.
In the event that we will suspect fraud or fraudulent activity on your part or any of your payments are charged back, we will have the right to withhold any pay-out or winning amounts due to you and if necessary, to lawfully collect any payments owed by you.
We may at any time without prior notice to you terminate your use of the Online Casino and block your Player Account if we consider that you are in breach of any of the terms and provisions of this Agreement or that you are otherwise acting illegally. We will not be under any obligation in such circumstances to refund or otherwise reimburse you for any of the funds in your Player Account.
We reserve the right, at our sole discretion, to offer and advertise from time to time promotions, bonuses or other special offers and each such offer will be subject to specific terms and conditions which will be valid for a limited period of time. In connection with the specific terms of the above promotions, bonus and special offers, we further reserve the right to withhold any withdrawal amount from your account which will be in excess of your original deposit. In addition, we reserve the right to withhold or otherwise decline or reverse any pay-out or winning amount or amend any policy in the event that we suspect that you are abusing or attempting to abuse any of the following: (i) bonuses; (ii) other promotions; or (iii) specific policy or rules determined in respect of an existing game or a new game.
We reserve the right to transfer, assign, sublicense or pledge this Agreement, in whole or in part, to any person without notice and you will be deemed to consent to such assignment.
We reserve the right to withhold the amount of the bonus from any Players withdrawal funds if the bonus is wagered in Baccarat, Roulette or Craps and/or the wagered amount is less than twice the amount of the first purchase plus the bonus received. We reserve the right to refuse or rescind the bonus for any reason, including, but not restricted to, player abuse.
This agreement is effective from the moment of acceptance by clicking on the “I agree” button, and shall remain in force indefinitely unless terminated in accordance with clause 9.7. For the avoidance of doubt it is agreed that you are bound by this Agreement if you use the Online Casino or the Website or the Software in any way, including, but not limited to, initiating or making a deposit through your Account or submitting your deposit details to us.
The construction, validity and performance of this agreement will be governed by the laws of Alderney . However, this shall not prevent us from bringing any action in the court of any other jurisdiction for injunctive or similar relief. The English language version of this Agreement will prevail over any other language version issued by us.
The illegality, invalidity or enforceability of any part of this agreement will not affect the legality, validity or enforceability of the remainder.
You agree to receive communications from us in an electronic form. Electronic communications may be posted on the pages within the Website and/or the messages/help files of your client application, and/or delivered to your e-mail address. All communications in either electronic or paper format will be considered to be in "writing" and to have been received no later than five business days after posting or dissemination, whether or not you have received or retrieved the Communication. We reserve the right, but assume no obligation, to provide communications in paper format.
Enquiries relating to any aspect of the Online Casino or the Website should be directed to email@example.com. Any wager query received after 14 days from wager placement will be disregarded and correspondence will not be entered into.
Disputes should be resolved using the escalation process set out in under ‘Complaints Procedure’ link at the bottom of the homepage.
You have the right to make a complaint at any time to the authority that regulates us – the Alderney Gambling Control Commission. You will also find a link to their website on the casino browser.
Employees of Totesport Alderney Limited (and its related companies) and their relatives and third party agencies, their employees and relatives, are not allowed to enter competitions on the Website. Prizes are as stated and cannot be altered. There is no cash alternative for any prize. Entries must be received on or before the closing date stated on the competition. Only one entry per account unless stated otherwise. The totesport Managing Director's decision on all matters affecting any competition is final.
Each time you place a wager within the totesport casino, you'll earn Complimentary Points or "Comps". Within the cashier page of your account there is an account which shows your current accumulated and unconverted Comps. You can convert your Comps for cash in your real money player account using the button in the cashier. Your unconverted Comps will expire if you have not placed a wager for a continuous period of three hundred and sixty five (365) days; at which time we will remove all of the accumulated and unconverted Comps balance from your player's account.