These are frequently asked questions relating to the totesport web site. Click on a question to see the answer.
Simply click on open account and scroll down to update account which is located in the existing telephone betting customer section. By clicking this button you’ll be taken to the activation page, for ease please make sure you have the following details to hand:
Once these details have been submitted you can now choose a username and password (your username can be your existing account if it’s not already been picked by another customer).
Please call 0800 666 100 to activate your account for use at totesport.com - lines are open 24 hours a day 7 days a week. We will ask you for the following essential details when you call:
The registration process is designed with security as the prime concern and you must fill out all sections. Please ensure that only you have access to your password.
You can register on totesport by clicking on the open account link at the top of the home page.
When you click this button you will be presented with 3 preconditions. Please note you must tick the box to Accept the three preconditions to begin the registration process. This will take you to a screen asking for your postcode and property name or number. After entering these you will move to the Registration screen with your address details completed. Please check that they are correct. You can correct any mistake by deleting and entering the correct details.
When entering your details please note that all boxes marked with an asterisk (*) are mandatory. If you fail to complete a mandatory field you will receive a note informing you of the missing entry. Pressing Clear form removes all entries including address details.
As part of the registration process we ask you to submit a security question with an answer which only you know. We can then be certain of your identity in the event you need to contact customercare@totesport.com. You can change your personal details, other than your security questions at anytime.
It is totesport.com policy not to accept Solo or Electron cards being registered as the method of depositing funds into a betting account. We have taken this stance as one of the measures adopted to help us do all we can to prevent under-18’s from betting on our website.
Please note that we do take all major credit and debit cards and suggest you register one of those as the method of depositing funds into your betting account.
If you have any further queries please do not hesitate to contact us.
Users are advised not to save their password for automatic entry.
If you have any problem registering please contact customercare@totesport.com.
On the registration form scroll down to the Text (SMS) betting details section. You will see that the country code has already been populated based on the address details that you have submitted i.e. United Kingdom is 44. Please check that this information is correct, enter your mobile number in the box provided then choose and confirm a 4 digit PIN number. For more information on how to get the most from text betting click here.
Select My Account from the choice of tabs and then my preferences. Scroll down to the Text (SMS) betting details section. You will see that the country code has already been populated based on the address details that you have submitted i.e. United Kingdom is 44. Please check that this information is correct, enter your mobile number in the box provided then choose and confirm a 4 digit PIN number. For more information on how to get the most from text betting click here.
If you are having difficulty logging in it is probably due to an incorrect username and/or password being input. If it is an incorrect username you will be told The Username Supplied Does Not Exist. Please re-enter your username and try again.
If it is an incorrect password you will be told it is an Invalid Password. Please try again and note that the password is case sensitive.
If you still cannot log in please e-mail customercare@totesport.com, sending details of your name and address and we will issue you with your username and / or a new password once you have answered your security question.
If you forget your password and/or username please e-mail customercare@totesport.com sending details of your name and address. We will provide you with your username and a new password when you answer your security question. Once a new password has been issued please go into totesport and change this to a word of your own choice to ensure security. (see How do I change my password?).
You can change your password at any time. We encourage users to do this if they believe someone may know their password or their password has been reset by customercare@totesport.com. It is the responsibility of the user to keep their password secure - do not allow anyone access to this information.
To change your password click on my account and select password from the choice of tabs. Enter your current password and new password on the pop-up screen.
You can change your personal details at any time.
To change your personal details click on my account and select my details from the pop up box. Enter the new details on the Registration screen.
At totesport.com we’re interested in finding out what you’re interested in so that we can endeavour to tailor how we communicate with you, by what means and enhance your betting experience. Simply click on my account, select my preferences and then tick the boxes that suit your needs. These preferences can be updated at anytime should your interests change. Simply repeat the process above and resubmit your form.
To view details of free bets simply select my account and then free bets from the tabs along the top. On this screen you will find a summary of any current free bets / offers that you could claim or any free bets that have been claimed but are still unused against your account and when they should be used by.
In the free bet screen simply scroll down to the claiming rewards section, enter the applicable voucher code and press submit. The details of this free bet, i.e. value, event and expiry date will now appear at the top of the free bet screen.
It is possible to log out at any time by clicking on the logout button in the top navigation bar. totesport strongly advises all customers not to stay logged in while away from their PC.
At any time you can gain access to your account details by clicking on my account and statement in the choice of tabs, which will present you with your current account balance. This page summarises the last 10 bets placed (date bet was placed, what event and any returns) and the last 3 payment details.
Simply click on the my account link and your statement will be displayed, detailing the last 10 transactions on your account.
Select my account and then the history tab. Here you can view your legacy history which allows you to see all bets placed between 1st April and 6th December 2006.
You can either search for a bet or payment. Furthermore, you can choose to search within a timeperiod, a date range, or even for a specific receipt number. The information is displayed in the following format:
If there are any other queries relating to online Statements not answered here, please contact customercare@totesport.com.
If you wish to transfer money in to your account click cashier tab and select whether you wish to credit your sportsbook or casino account. Simply enter your 3 digit CVN number found on the reverse of your card, the amount you wish to deposit, then confirm by entering your password and pressing deposit. enter the amount you wish to deposit. Then click Confirm. If you have not already registered your card details you will be prompted to do so now. You can deposit money using the following cards:
Please do not deposit funds into your totesport account using Mastercard or Visa unless you have a UK bank account.
NB: totesport will take no additional charges from your credit card for using our services, however some credit card providers may treat your deposit transaction with totesport as a cash withdrawal and charge you accordingly within their terms and conditions. totesport accept no liability for any credit card charges you may incur.
If you wish to transfer money between your sports and casino account or vice versa simply click the cashier tab and then select transfer. Simply select the amount you wish to transfer from your available balance, enter your password and select transfer funds to confirm.
To withdraw money into your debit card account click on my account, cashier and withdraw, your password and click on the confirm button. Enter the amount you wish to withdraw and click on the Confirm button. The money normally reaches your bank account within 3-5 working days.
Please note that if you choose to withdraw money into your debit card account it must be a UK registered debit card. All non-UK registered debit cards are subject to the withdrawal terms appropriate to credit cards - see below.
In normal circumstances if you use a Visa credit card; all winnings will be credited to the same card. To withdraw money click on my account and withdraw. Enter the amount you wish to withdraw and click on the Confirm button. The money normally reaches your credit card account within 3-5 days.
For existing customers who have registered with a Visa credit card and have previously had withdrawals credited to a UK bank account, please note that from December 7th 2006 all winnings will now be credited to the same Visa credit card.
We reserve the right to allow you to withdraw winnings to a UK bank account. Please contact customercare@totesport.com for further details.
Visa card policy imposes restrictions that stop us from making withdrawals to Visa cards that have been issued in certain countries. These countries currently include Australia, Canada, Hong Kong, Malaysia, Singapore and Turkey. If you deposit money using a Visa card issued in these countries you must withdraw your money to a UK bank account (details as per Mastercard - see below).
If you deposited money using a Mastercard you must withdraw your money to a UK bank account. Due to Mastercard policy it is not possible to withdraw funds back to your card.
To withdraw money into your bank account click on my account and withdraw. Enter the amount you wish to withdraw and click on the withdraw button. If you have not entered your bank account details you will be prompted to do so now.
Please note that your first withdrawal will be processed 5 days after the first use of your Mastercard.
Subsequent withdrawal requests will then take up to 3-5 working days to credit your bank account.
To withdraw funds other than winnings (i.e. money deposited but not used to bet), you will need to contact customercare@totesport.com.
If you choose to deposit using a Mastercard and are without a UK bank account, for whatever reason; we reserve the right to pay by personal cheque. Please contact customercare@totesport.com for details.
You may be asked to produce three forms of identification when withdrawing funds from a betting account via cheque or UK bank account. Random requests for identification take place to ensure absolute security of all customers financial details and to assist us to combat fraud efficiently.
It usually takes up to 3 - 5 working days for funds to clear into your bank account, unless it is your first withdrawal having used a credit card to deposit money into your totesport betting account. In this case, your first withdrawal will be processed 14 days after the first use of your credit card and then take 3 - 5 working days to credit your bank account.
You can change your card at any time, but it is necessary to follow certain procedures to ensure that we are able to protect the confidentiality of your account and minimize the risk of fraud. Please remember that due to auditing requirements and to prevent fraud it is only possible to register one card on one account. Once your account has been reset your old card number will be disabled on the system.
If you have been issued with a credit card with a new card number please call 0800 666 100 or send an e-mail to customercare@totesport.com with details of your username.
If you have been issued with a debit card with a new card number please call 0800 666 100 or send an e-mail to customercare@totesport.com with details of your username. If the balance on your betting account is under £50 you will be asked your security question and once answered correctly we will reset your account and input your new card details for you. If the balance on your betting account is over £50 you must withdraw that balance to the original card. Once the balance is zero, and you have answered your security question correctly, we will reset your account to allow you to register a new card.
Below is a list of the most common reasons why users are unable to make a deposit:
The maximum payment to any one-account holder, in respect of any one day's business is £100,000 with the following exceptions:
| totepool bets placed on UK racing | No Limit |
| Football and all other sports | £50,000 |
| UK Horse racing which is not covered in full | £25,000 |
| Horse racing taking place outside of the UK | £25,000 |
Any bets accepted with a higher liability are still subject to the above maximum payment.
The minimum deposit on totesport is £10. This is subject to change during promotion and marketing activities.
Once a bet has been confirmed on totesport it is not possible to cancel. If you are unsure as to whether a bet has been placed please check your betting history by clicking on my account and statement.
You can easily control the amount that you deposit by clicking on my account and selecting the player protection tab. In the area headed player protection use the drop down to select a time to select a time limit for the deposit limit i.e. daily/weekly and then the amount that you want to submit as your daily/weekly cap from the other drop down i.e. £50, £100, £1,000 or £10,000.
You can exclude yourself for a period of time (1 day, 1 week, 1 month, 3 months or 6 months). Click on my account, select the player protection tab and scroll to the self exclusion section. Simply select the time period from the drop down box that you wish to be excluded for. NB This restriction once imposed cannot be lifted until the period has ended not even by the Customer Care team. Once the exclusion period has come to an end you will need to contact customer care to unlock the account allowing you to bet again.
There is a great deal of security built around financial transactions on the Internet. Our encrypted payment system is to Nat West Bank specification and our main computers all have digital security certificates.
All debit card deposits and withdrawals are routed via encrypted links with the banks. This is what makes it safe to give out your card details on the Internet.
As a security precaution, after 24 minutes of inactivity while in the system users will be automatically timed out. In this situation you will be required to login again.
We aim to ensure that totesport.com is accessible to all users, regardless of their ability. All text on totesport.com can be sized to suit the user without losing information and content. This can be done using the capabilities built into your browser, please refer to your browsers help to determine how this is done.
It is possible to interact with totesport.com with just the keyboard. To use the keyboard for navigation press the TAB key to move forward through the items on the page, and Shift-TAB to move backwards. Pressing the return key.
Deselecting the Username And Password On Forms can turn off this facility. This can be accessed through the Tools option in your tool bar, then select Internet Options, Content and Auto Complete.
totesport is designed to work best in Internet Explorer 6x and Firefox 1.5x. Cookies must be enabled, or log in errors may occur.
To enable cookies please follow the instructions below.
Instructions for Internet Explorer 6
Select the Tools / Internet Options menu item.
Choose the Security tab.
Click on Custom Level.
Select Medium from the Reset To drop down list.
Click Reset.
Click OK in the Are You Sure? box.
Click OK to exit Security Settings dialog.
OR
Find the Cookies section.
There are two sub-sections, Allow Cookies Stored On Your Computer and Allow Per Sessions Cookies.
Under the Active Scripting section, make sure Enable is selected.
Click OK to exit the Security Settings dialog.
Click APPLY then OK.
Due to the nature of the Internet there are certain factors relating to speed outside of our control. These are primarily linked to Internet Service Providers and Browsers. ISPs route their connections in a variety of ways and this can affect the speed and connection of the site.